Public Offer Agreement

The online store “Caspian Caviar House” at https://mycaviar.shop/ is operated by LLC “Shokko”, INN 3015100660, OGRN 1133015002493, legal address: Astrakhan Region, city of Astrakhan, Naberezhnaya Volzhskikh Zor st., bld. 20 (the “Seller”). The following is a summary of the offer to sell goods remotely; the full Russian text governs in case of discrepancy.

By placing an order, you accept the offer and agree that registration and order data may be processed electronically, communicated to partners needed to fulfil the order (including payment providers), and used as described in our Privacy Policy and these terms.

  1. Definitions — “Offer” means this public offer; “Contract” means the distance sale agreement concluded when you place an order in line with the catalogue and checkout flow.
  2. General — Product information, prices (in RUB, including VAT where applicable), and availability are shown on the site. We may change prices and assortment, but the price of an order you have already paid at checkout is not increased retroactively. We aim to describe goods accurately, including essential properties and shelf life where relevant.
  3. Pricing and payment — The total price includes product costs, discounts applied in the order shown (including promo codes), and delivery where selected. Payment is due as offered at checkout; your payment obligation is fulfilled when we receive the funds.
  4. Formation of the contract — The contract is formed when you complete the order through the catalogue/checkout process as explained on the site. By ordering, you confirm that the data you provide is accurate and that you agree to communication about your order.
  5. Delivery — Delivery options, time windows, and costs are those selected at checkout. Risk and title pass according to the chosen delivery method and applicable rules. If you are not available, goods may be handed to a person presenting proof of the order, as permitted by the carrier’s rules.
  6. Returns and refunds — Returns and refunds follow applicable consumer protection law. Refunds for paid orders are typically processed to the same payment card or method used for purchase, unless otherwise agreed.
  7. Other — We may assign rights and obligations where permitted. The site or services may be temporarily unavailable for maintenance. Relations with buyers are governed by the laws of the Russian Federation unless mandatory law provides otherwise. Disputes should first be resolved through support channels; unresolved matters may be referred to the competent courts.
  8. Seller details
    LLC “Shokko”, INN 3015100660, OGRN 1133015002493
    Legal address: Astrakhan Region, Astrakhan, Naberezhnaya Volzhskikh Zor st., bld. 20
    Email: info@mycaviar.shop
    Bank details: account 40702810710000127402 at AO “TBank”, correspondent account 30101810145250000974, BIK 044525974.